Refund & Return Policy

Please review our policy regarding returns, exchanges, and refunds below to ensure a smooth process.

Sale & Discount Season Policy

During sale and discount seasons, refunds are strictly not permitted. Only exchanges (for size or other items) are allowed during sale periods, subject to availability.

Eligibility for Returns & Exchanges

Items must be unused, unworn, and in their original condition.
Items must be returned in their original packaging.
Proof of purchase is required.

Order Inspection on Delivery

You are allowed to open and inspect your package before receiving it. If you choose not to accept the order at delivery, simply return it to the courier. The standard delivery fee applies and must be paid directly to the courier.

Exchanges

Exchanges are accepted within 14 days of delivery.

You may exchange sizes or products.
Exchanges require paying the standard delivery fee (the same as the original shipping fee).
If the exchange item value is higher than the original purchase, the difference must be paid by the customer.

Returns

Returns are accepted within 14 days of delivery (Applies to full-priced items only).

A return pickup fee equivalent to the standard delivery fee is paid when the item is collected.
Once the returned item reaches our warehouse and is verified, the refund will be processed.

Refunds for card payments are returned to the same card. COD orders can be refunded via InstaPay, cash accounts, or store credit as approved.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos. In such cases, shipping fees may be waived.

Important Notes

Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
No refunds are issued during sale periods; only exchanges are applicable.
Returns and exchanges are only processed if the order falls within the valid return/exchange period.
Exchanges and returns require payment of the standard delivery fee and any applicable price differences.
Refunds are issued only after the returned order is received and verified at our warehouse.